Frequently Asked Questions
Everything you need to know about bringing En Gold into your home.
What materials are used in your furniture?
We specialize in natural materials such as fossil stone, travertine, and marble. Each piece is handcrafted, meaning the unique veining and texture of the stone make every item a one-of-a-kind addition to your space.
How long does shipping take for large furniture items?
In-stock items typically ship within 5-7 business days. For larger furniture pieces, delivery times vary by location, but most domestic orders arrive within 2-3 weeks via our specialized white-glove courier service.
Do you offer international shipping?
Yes, we ship select collections worldwide. Shipping costs and duties are calculated at checkout based on the destination and the weight of the stone pieces.
How do I care for my stone furniture?
To maintain the beauty of your stone, we recommend using a damp cloth for daily cleaning. Avoid acidic cleaners or harsh chemicals, and always use coasters to prevent staining on porous surfaces like travertine.
What is your return policy?
We offer returns on most items within 14 days of delivery, provided they are in original condition. Please note that due to the weight and fragile nature of stone, return shipping fees and a restocking fee may apply.
Can I request a custom size or design?
At this time, we primarily offer our curated signature collections. However, we occasionally release limited-edition runs and can discuss trade-specific requirements for large-scale interior projects.